Returns and Refunds

Our Promise

Boozeandu complies with all UK laws including the distance selling law. All parcels shipped by boozeandu.co.uk are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. boozeandu.co.uk use the latest packing materials to protect each item contained within a parcel to ensure full protection during transit. Whilst we endeavour to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages.

In the rare event of receiving a damaged, defective, incorrect or unwanted parcel follow the procedures below.

Damaged and Defective Goods

If the product is broken or has leaked, you can refuse delivery of it. We deliver to you straight to your door, where you can inspect your products at the time of delivery. We will not accept any refunds or returns after you have accepted and checked your items.

Out of Date Goods

Products that are out of date will not be refunded. It is your responsibility to check your items upon receiving your delivery. 

Incorrect and Unwanted Goods

You, as our customer, have up to 30 days from dispatch of your goods to return an unwanted product back to boozeandu.co.uk, even if the product you ordered is part of a multiple item order. You will need to contact us first and then send the goods back to boozeandu.co.uk.

 You will be responsible for:

  1. Not opening or using the goods or removing any seals
  2. Keep intact any accessory or details associated with your order 
  3. Completing the returns form 
  4. Re-pack all containers as they were received. 
  5. All postage / shipping costs

If the unwanted or incorrect product received by boozeandu.co.uk is of a satisfactory condition or the product you received is incorrect then boozeandu.co.uk will, by your request:

  1. Issue a full refund excluding all original delivery charges paid, unless you received an incorrect item
  2. Issue a credit (there is no validity period) 
  3. Send out the correct or a replacement product with the same delivery terms as the original order

For health and safety purposes we are unable to accept returns on any soft drinks, non-alcoholic beverages and products less than 9% alcohol.

These terms do not affect your statutory rights.

Price Promise

We’re all looking for the best prices, that’s why we’ll beat or match the price of your products if you find them cheaper somewhere else.
We will match like for like products from other online delivery alchol service providers such as Deliveroo, Ubereats, Justeat etc.

  • The product on our competitor’s site needs to be exactly the same as the one on our site
  • The product must be available to order and pay for that same day
  • Our price promise excludes supermarkets.